Refund policy

REFUND POLICY

SOPHIE MANCHESTER

Returns are accepted within 30 days of receipt. Return shipping costs are the responsibility of the customer. Returns are sent to our central warehouse in Asia.

30 days Return period	14 days Right to cancel	Customer cost Return shipping

RETURNS ARE NOT FREE — RETURN SHIPPING COSTS APPLY

RETURN POLICY

Can I return my order?

Yes. If you are not satisfied with the items you ordered, you may return them within 30 days of receipt. In order for a return to be accepted, the order must meet all of the following conditions:

1	The order still contains all appropriate parts and components, and the packaging is returned together with the product.

2	Only normal handling of the product is permitted. Damage caused by careless handling is excluded.

3	Products for which hygiene is important must have been properly cleaned before the return process is started.

4	Any defect in the product must be reported immediately after receipt.

5	We reserve the right to charge the customer for return shipping costs.

6	The return will be processed within 7 working days. If all conditions are met, the return will be officially approved within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged due to improper handling.

HOW TO RETURN YOUR ORDER

If your order meets the conditions above, please follow the steps below to start the return process:

1 Email	Send an email to: info@sophiemanchester.nl with the subject line ‘Return Request’.

2 Information	Please make sure your email includes: order number, reason for the return request, a photo of the product in the event of damage, the customer’s first and last name, and the customer’s address.

3 Wait	We will contact you and provide the correct return address. Do not send the product back to the sender — please wait for the return address we provide.

4 Shipping	The customer is responsible for the cost of returning the product to our central warehouse in Asia.

NEVER SEND A RETURN TO THE SENDER — ALWAYS WAIT FOR THE RETURN ADDRESS WE PROVIDE.

A. CANCELLATION TERMS — RIGHT OF WITHDRAWAL

Consumers have the right of withdrawal in accordance with the following provisions, provided the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.

Cancellation Period

Cancellation period: 14 DAYS, starting from the day on which the customer, or a third party nominated by the customer, receives the final item in the order.

As we operate a fully automated system, orders are processed immediately after they are placed. For this reason, it is not possible to interrupt the shipping process once the order has entered fulfilment. A refund cannot be issued after receipt of the products unless the products are returned.

To exercise your right of withdrawal, you must inform Sophie Manchester by means of a clear statement, for example by email, of your decision to withdraw from this contract. The withdrawal is completed once we receive the returned products. The cost of returning the products is borne by the buyer.

ORDERS IN TRANSIT

As our products are shipped from Asia, longer transit times may occasionally occur and are outside our control. If the products are already in transit, cancellation is no longer possible. Please wait until you receive the products and then return them. You may inform us of your cancellation in advance.

To help us process your return as quickly as possible, we ask that you send us proof of postage once the product has been returned.

CONSEQUENCES OF WITHDRAWAL

What we refund

All payments received
Excluding additional delivery costs
Refund within a maximum of 14 days
Refund made using the same payment method originally used

What we do NOT refund

Return shipping costs
Additional delivery costs resulting from the choice of a more expensive delivery method
Damage caused by improper handling

The refund is processed after the returned products have been received and inspected.